The Challenge

Most research answers last quarter's question.

By the time a study is fielded, analyzed and presented, the launch has often moved on. Teams end up deciding on instinct, or testing in front of real customers where mistakes are expensive.

01

Slow, expensive studies

One survey wave or interview round can take weeks and limits how many ideas get tested.

02

Small, familiar samples

Hard-to-reach segments are underrepresented, so the loudest customers shape the decision.

03

One scenario at a time

Teams test one price or one message when the real question is which of ten will work.

04

Findings that fade

Research sits in a deck instead of shaping the next product or campaign decision.

What You Get
Capabilities

We pair real research with simulation you can check.

Every synthetic persona starts with real data, and every important result is checked against real people. Simulation widens what you can test; it does not replace listening to customers.

LISTEN

User research

Run interviews, diary studies and task observation to learn how customers decide, what they need and where they struggle.

Perfect for
  • Interviews
  • Observation
  • Journey mapping
  • Jobs to be done
MEASURE

Surveys and quantitative research

Design and field surveys, concept tests and conjoint studies, with AI speeding up drafting, coding of open answers and analysis.

Perfect for
  • Surveys
  • Concept tests
  • Conjoint
  • Segmentation
MODEL

Synthetic personas and customer digital twins

Build personas from real interview, survey, loyalty and behavioral data, so each simulated customer reflects a real segment, including hard-to-reach ones.

Perfect for
  • Synthetic personas
  • Digital twins
  • Segments
  • First-party data
SIMULATE

Scenario simulation

Test how customer groups respond to a launch, price change, campaign or policy, comparing many options side by side before anything ships.

Perfect for
  • Pricing
  • Messaging
  • Product concepts
  • Policy changes
VALIDATE

Confidence and validation

Compare simulated results with real responses, state a confidence level for each finding, refresh personas as new data arrives and confirm high-stakes calls with live customers.

Perfect for
  • Holdout tests
  • Confidence levels
  • Live validation
  • Refresh

How It Works

01. Ground

We gather real research and first-party data and define the segments that matter.

02. Simulate

We build synthetic personas and run the scenarios your team needs to compare.

03. Confirm

We validate key findings with real customers and refresh the personas as new data arrives.

What you get!
Business Outcomes

Know how customers will respond before you spend.

→

Faster answers

Scenarios that once needed a new study run in hours.

→

More options tested

Teams compare many prices, concepts and messages instead of one.

→

Hard-to-reach segments included

Personas represent groups that small samples miss.

→

Grounded in real people

Every persona starts with real research data.

→

Honest confidence

Each finding carries a stated level of confidence.

→

Safer launches

Weak ideas fail in simulation, not in the market.

→

Research that stays current

Personas refresh as new data arrives.

→

Shared customer understanding

Product, marketing and leadership work from the same evidence.

Case in Point

Our own platform, fashion and retail

Point One Zero practice

Fashion and retail brands need consumer feedback faster than a survey cycle allows, especially ahead of a seasonal launch. We specified a synthetic persona platform for fashion and retail consumer testing, with personas built from real shopper data and results checked against real responses. The approach was built into the research plan for a 90-day backpack launch.

FAQ

Frequently Asked Questions

What are synthetic personas?

AI models of customer segments, built from real interview, survey and behavioral data, that answer questions and react to scenarios the way those customers are likely to. They are useful for exploring options quickly, and their answers should be checked against real people for important decisions.

Can AI predict how customers will respond to a price change or launch?

It can estimate responses, especially when personas are built from data about the same customers. We compare options side by side, state a confidence level for each result and confirm high-stakes findings with live customers.

How accurate is synthetic consumer research?

Accuracy depends on how well the personas are grounded in real data and how closely the question matches what that data covers. We measure it rather than assume it: simulated answers are compared with real responses, and each finding carries a confidence level.

Does synthetic research replace talking to customers?

No. Real interviews and surveys ground the personas, simulation explores far more scenarios than a single study could, and real customers confirm the decisions that matter.

Can we use our own customer data?

Yes. Loyalty, purchase, survey and product usage data can ground personas in your own customers, under your governance and consent rules. The data stays inside the boundary you approve.

Get Started

Test your next launch on a simulated panel first.

Bring a concept, a price or a message. We will build personas from your data and show how each segment is likely to respond.

Plan a consumer study

Or email us at admin@pointonezero.com.